![]() Henderson says its plans start from around $49 a month, “for a CRM system specific to the financial services industry. The cost for the out-of-the-box Adviser Intelligence package is also considerably lower than others in the space. “We’ve made our system completely customisable and configurable, with no need to bring in an expert…your cost of advice becomes a lot cheaper, plus you also get to spend more time in front of your client producing value,” Henderson says. These are captured in the system, and when the Statement of Advice is produced, around 90 per cent of the information is pre-populated on the forms. It also includes modelling tools, enabling the adviser to sit in front of the client and model different insurance scenarios. She says the life insurance advice module “will streamline the fact finding, comparator, quoting and the whole application form process into one screen, it’s the first ever solution that’s going to be able to do that.” We’re reducing that down to an hour…taking out all the components that are inefficient, such as the multiple data entry that’s involved,” Henderson says. “At present it takes around four hours to produce an insurance SoA. The launch also comes at a fortuitous time for the software company and advisers, given the intense regulatory, government and industry focus on the proposed life insurance advice reforms. She believes planners have so far been under-served in the level of technology support they receive, describing existing packages from the likes of XPLAN and Coin as “very clunky, very complex and hard to set up, and frustrating for advisers to set up and use.” Henderson knows all too well the administrative and compliance challenges facing financial planners, as a former practice manager and co-founder of planning business Henderson Maxwell. This forms the basis of the hub-and-spoke design, with CRM at the core and other tools added around this. The initial roll-out includes the customer relationship management (CRM) package and client portals. “It enables you to develop service packages, add in all your fees and then produce statements for clients…it automates the whole fee disclosure, it’s going to solve a lot of problems for the industry,” Henderson says.
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